Privacy Policy

Introduction

Delatotosc ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website delatotosc.com or use our tourism services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information when booking our services
• Emergency contact information for tour participants
• Dietary restrictions and medical information relevant to tour safety
• Preferences and interests related to tourism activities
• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source that brought you to our site
• Location data (with your consent)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our tourism services
• To process bookings and payments
• To communicate with you about your tours and reservations
• To send you marketing communications (with your consent)
• To ensure safety during tours and activities
• To comply with legal obligations
• To analyze website usage and improve our online experience
• To prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Email marketing services
• Website hosting and analytics providers
• Tour guides and local partners

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Government investigations
• Emergency situations involving safety threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Secure payment processing systems

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

Essential Cookies

Necessary for basic website functionality and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver personalized advertisements and track marketing campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more detailed information, please see our Cookie Policy.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Restriction: Request limitation of processing your information
• Objection: Object to processing of your information for marketing purposes
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless:

• A longer retention period is required by law
• You have consented to longer retention
• We have legitimate interests requiring longer retention

Generally, we retain customer information for seven years after the last interaction or as required by Canadian tax and business regulations.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Our Privacy Officer at [email protected]
• The Office of the Privacy Commissioner of Canada
• Your local data protection authority if you are located outside Canada